XEROX, the document company, is a global company that offers the widest array of document-related business solutions, products and services in the Industry. Our strategic intent is to be the leader in the global document market, providing document solutions that entrance business productivity.
We are looking for bright, highly energeric, capable and self-motivated candidates, with unit co-ordination skill, to fill our current opening positions
URGENTLY REQUIRED !!!
Account Delivery Executive
(Bangkok)
Responsibilities:
Report to: Services Delivery Manager
Job Purpose: (Summarize the general purpose or goal of this position. This statement should give a brief but concise overview of the basis function of the position)
Provide Management FXGS Services (XOS, DOCS and BPS) to our customer
To meet and exceed the “Service Level Agreement” in order to deliver the excellent services to customer
Be a partner with the customer and make effective business relationship to maintain and develop services portfolio.
Duties & Responsibilities: (The description should be concise but clearly outline the basic components of the activity performed and the expected outcome)
- Coordinate with FXGS team to control the “Services Level Agreement” in order to deliver the excellent services to customer.
- Responsibility to the demand of customer by job development, management and utilize of resource effectively.
- To be the customers’ contact point to coordinate mainly with customer and also the concerned operation, the 3rd party
- and internal sections such as DTC, Premiere Partner, Outsource Company, 3re Party, SA Team, Purchasing Section and Vendor in order to provide the services and achieve for customer’s requirement.
- Make customers’ relation in order to maintain the existing job volume and build up the growth on accounts.
- Operational planning and execution.
- Change / Problem / Escalation execution.
- Regular customer review in order to survey customers’ satisfaction and listen the voice of customers.
- Find out and clarify the issue & countermeasures to solve customer’s problem.
- Monitor stock of material and manage the order volume for customer’s job.
- Monitor and verify billing summary before conducting original invoice to submit customers.
- Do and report for the job assigned by SDM.
Requirements:
- Selection Criteria: (Identify degree of Knowledge, years
- of Experience and level of Education)
- At least bachelor degree in related fields
- At least 2 years working experience in Customer Services or relate field
- Excellent negotiation, interpersonal communication skills and analytical skills
- Responsible, organized, services minded, enthusiastic, self-motivated and results-oriented
- Able to work positively with all kind of people (under pressure and endurance)
- Good personality and professional appearance
- Speaks and write fluent English
- Proficient computer skills in Microsoft Office
- Have own car and driver’s license
Dimensions: (Identify span of control if applicable, budget and / or magnitude of activities)
This position report to “Services Delivery Manager” and Coordinate with “DocuCare Coordinator”
Contact Name: Khun Wootipong
Address: 123 Suntowers Building A, 23rd-26th Floor, Vibhavadi Rangsit Road, Jompol, Chatuchak, Bangkok 10900
Telephone: 0-2660-8000 Fax: 0-2617-6735
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